https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/

  • StellarTabi [none/use name]
    ·
    9 months ago

    I work at startup that's moving fast to implement one of these, but we're B2B, so I see a fuckup will potentially lose us our extra bigass contract, not the tiny cost of an airplane refund. I have no idea if the team working on this knows what they are doing or if they are hastily slapping random shit together.