I wouldn't say we're afraid. I don't particularly like speaking on the phone though, but it's alright, I even worked call center for a while so it doesn't bother me much these days.
Anyways, essentially texting is just more efficient. I can't speak for everyone else, but for instance at work, I hate it when I have a question or need assistance on a specific topic, ask on my team chat and have a couple of people saying "quick call?".
If it's something really complex, fine... that's fair. Other than that? It's just so inefficient. I can be working on something else and just reply during my off time between tasks, same with whoever I ask help from. Also, most of the time I'm listening to music, or I have my TV with ambience sound on the background. So then I have to turn everything off just so I can go for a 5minute call for something that could be done over chat on the same amount of time.
Sorry this comment turned out way longer than I thought it would.
So asynchronous communication can be more efficient for certain types of communication, but in other scenarios synchronous communication will be more efficient. Learning to identify which type of communication fits which type of mode is a valuable skill to have, one I recommend that everyone develops.
I get what you mean. Overall, if it's not urgent I'd rather not make/receive calls.
Because anything not important can be sent through a text. Most people call because it's something important or a big deal and at a lot of the times it's not a good call. So that's why people don't like phone calls because the thing that's on the other end is most likely non-desirable.
I find that it's generally more helpful to practice grabbing the metaphorical bull by the horns. The more you avoid it, the less used you are to dealing with it, and the worse it makes you feel.
I need an AI phone agent to whine at CSRs more nicely than I am capable of doing any longer.
That is what I need.