My dad was trying to get a grooming appointment for his cat something that should take all of 5 minutes over the phone, checking a calendar and penciling it it, but no gotta do it through a web portal then an app, and make sure you put in your credit card number!
ofc my dad got more and more angry as even I was messing around with this crap going over fields over and over because I put in the wrong number, ugh. Bring back simple shit please.
Tech growth is the real apocalyptic scenario. It’s been a really slow burn, so most people won’t acknowledge it.
But yeah, most apps are an afterthought because the executives and product people know it’s what the people want, but they don' think its that big of an undertaking. So, they trust it to be designed and implemented by either third party an outsourced dev company who won’t support it after launch. Or built in house by an overworked IT team who are learning Swift and Java as they go and won’t be with the company long enough to support it.