My dad was trying to get a grooming appointment for his cat something that should take all of 5 minutes over the phone, checking a calendar and penciling it it, but no gotta do it through a web portal then an app, and make sure you put in your credit card number!
ofc my dad got more and more angry as even I was messing around with this crap going over fields over and over because I put in the wrong number, ugh. Bring back simple shit please.
I went to a restaurant where you needed to install a specific app TO GET IN THE QUEUE. Not to order, mind you, juste to get a notification when your turn approaches.
My SO wanted to go so I had to stand there, in a normal line in front of the place for 20+ min while hearing people complaining that the android version didn't even work! My SO was lucky that the apple store had it and we could get in.
It could have been an email. It could have been a paper you take when getting there. The worst for me was that the place was hip because it was decorated as a japanese fish market, so the paper ticket would have made so much sense. But no, the management just want to steal your data (I figure).