If you read the general internet it's all mobbed up guys stealing cars from law-abiding single mothers for no reason at all but then again if I believed the general public about parking violation enforcement here in germany I'd come to the conclusion they're the new jews.
So how bad is that whole privatized towing / enforcement thing, really? Is there an actual problem beyond "it's a private company" or is it mostly carbrain tears?
tow truck owners are heroic first responders and worthy of our respect! if it were not true, THE LORD would not have blessed them with his SIGN
(the industry is plagued with institutional corruption, kickbacks, self-dealing, criminality. it's a legitimately scary threat to tell someone you're going to have their car towed by the worst asshole [1 star review x 100] you can find in the directory.)