Pardon me if I get this wrong - but I'd assume that if one were to return packages back to a online shop (Amazon, Ebay, etc), they would have to:

• print a label, package the box and then return to a post office, right - maybe also pay a little fee?

• return to a designated locker/warehouse

• initiate a label-free return to a nearby supermarket

Perhaps this is how it works in North America and maybe Europe, right?

Well, I wanted to talk about the system set in India used by every online shops (including Amazon, Flipkart, Meesho, Puma, etc). Here's how it goes:

• if you want to return the product, you access the homepage, and initiate a return

• you'll get a message ensuring that a delivery agent (assigned by logistic companies like DTDC, Blue Dart or Delhivery) will be by your house by tomorrow, or day after tomorrow

• you're not supposed to re-package the delivery box, because the agent will come to your door, check the contents briefly, and then carry the product with them

• after a few days, or maybe a week, the team at the warehouse will inspect the product properly, and then immediately initiate a refund

Sure, it is convenient, but I can't help and think of how exploitative this is to gig-workers. Am I in the wrong to feel this way?