When receiving unsoliciting phone calls by telemarketers, many people consistently hung up, don't bait, and don't interact. So why don't telemarketers delete from their databases such phone numbers that don't lead to any sales or other business benefits?

Maybe the cost of keeping the numbers is so low telemarketers just don't bother. Or keeping track of what numbers to delete may actually have a cost. Or perhaps telemarketers hope those people will eventually pick up the calls.

Any insight?

  • Scrubbles@poptalk.scrubbles.tech
    ·
    11 months ago

    because they aren't people 99% of the time, it's a computer program. It'll keep attempting, and if you do engage it will switch over to a real person once they have someone hooked.

    They even have ones that garner attention, like shuffling noises, saying "Oh I'm sorry, hang on a second" and other gimics to keep you on the line and start engaging. You'd be surprised at how many people will say "Oh sure" out of politeness.

    As for cost, to run a virtual machine in the cloud running 24/7 trying all the numbers one by one in the database would cost... pennies. We're talking probably less than 5 bucks a month.

    • Paolo Amoroso@lemmy.ml
      hexagon
      ·
      11 months ago

      Okay. But if a robocaller doesn't lead to results, it may be programmed to give up on unpromising numbers.

      • Scrubbles@poptalk.scrubbles.tech
        ·
        11 months ago

        Sure it can be, what I'm trying to say is that there is no financial incentive for it to be though. Programming takes time and money, and there is literally no profit to be had for doing it.

  • dan1101@lemm.ee
    ·
    11 months ago

    Part of the telemarketing industry is selling crappy lists to new/unwary telemarketers. The sellers don't and maybe can't properly curate the lists, and the telemarketers try to make a living through volume of calls.