Did you get yelled at by a boomer over a service hotline? Thats what we could avoid if people were more technically literate, which wont happen of you add a new "accessible" features every two years. I assume google assistant works the way it does so it can funnel people DIRECTLY to the google search engine. Google profits off of boomer incompetence, why would they make things easier for the sake of making things easier unless it gives them more money. I guess to me its more akin to swindling old people, then lettings call center employees deal with the shit. Sucks for everyone except Google