When I did support I LOVED self-solvers. It's like a little feelgood story and your stats get padded for doing nothing. People on the phone would often apologise but I'd just say no need, I'm happy to hear everything is ok. Everyone is happy. Good times.
When I did support I LOVED self-solvers. It's like a little feelgood story and your stats get padded for doing nothing. People on the phone would often apologise but I'd just say no need, I'm happy to hear everything is ok. Everyone is happy. Good times.
Thankfully, we don't have stats and all those metrics. Just some real interesting IT users.
Always love the "....and now it's working" calls. I like to joke that they saw the hammer in my hand.