I can relate, although I'm on the other side of the pharmacy getting my meds from them.
I agree that the problem with pharmacies has to do with the upper management and, ultimately, the companies themselves and how the people on the ground are treated.
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I worked in a harmacy for half a decade in the late oughts and
Yeah it was not great, especially when you got into it in the first place thinking
"Well at least I'll be helping people get medicine!"
<- Clueless
I found a YouTube link in your post. Here are links to the same video on alternative frontends that protect your privacy: