Within the first week that Austin Correll was driving for Lyft in the fall of 2021, he was sent to pick up passengers at an address that turned out to be for a hospital. When he pulled up to the curb, he found an elderly woman in a wheelchair and another other with a walker, waiting for him — flanked by four or five nurses.

Full story from the verge

—-

Excerpts:

They literally are just sending normal drivers to do medical transport:

Drivers who do not sign up for Lyft and Uber’s assisted programs can be sent NEMT rides without any training. Drivers who want to participate in the assisted programs are required to take tutorials created by the Open Doors Organization (ODO), a non-profit organization that aims to “teach businesses how to succeed in the disability market.” They don’t include medical or emergency information, a spokesman for the company says: “I’d say it’s more just about customer service.”

A PR rep for Lyft says Lyft Healthcare should not be used for people who have “medical needs,”