I think there's merit to both of these points however, this technology will be shit under capitalism and will ruin many many lives. It's not (often) going to be used to help people who suffer it's going to create them in order for them to buy whatever gacha game pack is on sale that day. You're not wrong that it could be beneficial to a lot of people and that if it can then that would be great. But how many of those people are in that position because of our shit society? how might further creating barriers between effective social communication break our ability to organize and change things?