cross-posted from: https://discuss.online/post/5772572
The current state of moderation across various online communities, especially on platforms like Reddit, has been a topic of much debate and dissatisfaction. Users have voiced concerns over issues such as moderator rudeness, abuse, bias, and a failure to adhere to their own guidelines. Moreover, many communities suffer from a lack of active moderation, as moderators often disengage due to the overwhelming demands of what essentially amounts to an unpaid, full-time job. This has led to a reliance on automated moderation tools and restrictions on user actions, which can stifle community engagement and growth.
In light of these challenges, it's time to explore alternative models of community moderation that can distribute responsibilities more equitably among users, reduce moderator burnout, and improve overall community health. One promising approach is the implementation of a trust level system, similar to that used by Discourse. Such a system rewards users for positive contributions and active participation by gradually increasing their privileges and responsibilities within the community. This not only incentivizes constructive behavior but also allows for a more organic and scalable form of moderation.
Key features of a trust level system include:
- Sandboxing New Users: Initially limiting the actions new users can take to prevent accidental harm to themselves or the community.
- Gradual Privilege Escalation: Allowing users to earn more rights over time, such as the ability to post pictures, edit wikis, or moderate discussions, based on their contributions and behavior.
- Federated Reputation: Considering the integration of federated reputation systems, where users can carry over their trust levels from one community to another, encouraging cross-community engagement and trust.
Implementing a trust level system could significantly alleviate the current strains on moderators and create a more welcoming and self-sustaining community environment. It encourages users to be more active and responsible members of their communities, knowing that their efforts will be recognized and rewarded. Moreover, it reduces the reliance on a small group of moderators, distributing moderation tasks across a wider base of engaged and trusted users.
For communities within the Fediverse, adopting a trust level system could mark a significant step forward in how we think about and manage online interactions. It offers a path toward more democratic and self-regulating communities, where moderation is not a burden shouldered by the few but a shared responsibility of the many.
As we continue to navigate the complexities of online community management, it's clear that innovative approaches like trust level systems could hold the key to creating more inclusive, respectful, and engaging spaces for everyone.
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I did read the links, and I still strongly feel that no automated mechanical system of weights and measures can outperform humans when it comes to understanding context.
It's also, as I described, wholly unnecessary on platforms that do not allow themselves grow beyond an ability to monitor themselves.
But this is not a way to replace humans; it's just a method to grant users moderation privileges based on their tenure on a platform. Currently, most federated platforms only offer moderator and admin levels of moderation, making setting up an instance tedious due to the time spent managing the report inbox. Automating the assignment of moderation levels would streamline this process, allowing admins to simply adjust the trust level of select users to customize their instance as desired.
Thanks I think I better understand what you're proposing now. I'm reminded of how on reddit, mods could be added a-la-carte with only specific duties like the ability to add/remove posts, or respond to modmail.
Speaking as a former Reddit moderator myself, the main problem we faced when adding anyone who didn't have "full control" was that those people were unlikely to feel a strong sense of independence and autonomy to do much of anything. I learned that without a sense of control over the direction of the community there is not much incentive for people to feel responsible for it's wellbeing. We found it more sustainable to maintain a "smaller" but more dedicated core team, and swap new members in and out as needed. This also made it easier for us to stay on the same page policy-wise.
We were "only" 400K users by time I left, but I could see a system like what you're proposing working to a degree once a community gets up into the millions.