I've given up trying to convince them. They're a vocal minority. Who I talk to and work with are the quieter ones. I've found on posts and comment sections there are people who are asking honest questions and are receptive. Scroll past the chaff and you'll find them. We have a new train opening in our city and I spent a couple hours explaining to people where parking was available, how to ride it, how to pay for fare, etc. People were genuinely excited to hear that people like me are riding it! A lot of it is just anxiety of never taking transit before, and not knowing how to get started.