The plot / writing feels like it was put together by a 13 year old, or maybe an AI. it's almost interesting, and almost makes sense, but doesn't. Things just sort of "happen", and they don't really make sense and aren't really explained. Character motivations are unclear. Also, the gameplay is shit.
The world they created is super compelling, which seems to always be the case with Final Fantasy games. I just wish they could make an actually good game to go with their top tier world building and art direction.
I don't think the writers at Square have the ability to tackle things like racism, but if they just had a black person on staff or something, that would go a long way to avoid obvious screw ups.