Well we get those people too. Typical blue collar workers with their heart on their sleeve. I don't really mind them, they are straightforward but friendly.

We get frustrated people too. I don't mind them either. The system can be frustrating.

The people I talk about are just rude people. Trying to intimidatie you, yelling, physical threats, trying to get it their way by walking all over you, not listening to what you tell them, refusing to take out earphones for example.

Basically they just try to do some powerplay to stay on top of the situation. I learned quickly not to accept that because if you give them a finger they will take your hand.

It's a bit sad because I am a naturally calm person but I find myself in dick swinging contests more often these days.