Same for me, all the support I had for Windows was "reinstall" or "have you checked the latest version of 'x' driver?". Now I can actually solve my problems or maybe someone knows how to, there's a big community with real access to debugging tools that may be able to help.

I won't deny that some people are annoying and don't help at all, but you can always move to the next community or just change distros. I distrohopped using VMs because I couldn't risk losing work in my laptop and then chose one (openSUSE Tumbleweed) which has its own problems, but I now can understand why something happens (or not).

Also, some problems that I've encountered are only problems for me, some people would not even care about them, but I do and that gave me the tools to help other people when they need it (mostly friends from my career trying Linux).