One Dean Koontz book isn't a great sample size. He writes a LOT and most of it isn't very good, but every once in a while he gets it just right and puts out a really good one.

Though tbf, I haven't re-read his stuff in probably 10 years so I don't know if it holds up to modern scrutiny. Odd Thomas was always my favorite of his.

Did you sue? I'd have been livid enough to try to sue. IANAL, but at a minimum I would hope that would be trespassing.

Yeah, I'm very confused by this. Why do the users notifying IT have to do the training?

I've worked a help desk before, while after dozens of people sending it in we don't really need it forwarded anymore, people don't know that until we get the I'd still rather people forward it than click it. Ignore and delete is best since I guarantee someone will forward it to IT, but forwarding (even forwarding and asking) is never bad and demonstrates good awareness.

Option 1: Upvote
Option 2: Comment that you liked the post while personally and needlessly insulting the OP.

Why would you choose option 2?