I tried. Going through that loop convinced neovim is not an ide. It's a means by which someone who wants to build an ide can build one.

If you're one of those people who doesn't want to build an ide, like me, it's not for you.

That, is excellent customer service.

The product is doing it's job. They're not bugging you trying to up sell something, or overcharging when their plan changes and leaving you on the old one. And you never have to talk to them, that, is some top notch customer service right there.