I called a few back in the day for clues. Sonic 3, Tomb Raider 4 (I think), Overblood (lol) were a few games that stumped me as a baby child. This was long before I had internet let alone a PC that could connect.
It was something like 5-6 bucks per minute a total rip off to have someone tell you you're a dummy for not looking up and pressing 'A'.
I distinctly recall the tip line with smug face in the game... brochure? guide? instructions? pamphlet? Wtf do you call the thing they don't include with physical games these days.
I also distinctly recall not being allowed to call it.
Insert, I believe?