Emails: permanent written record I can refer to later
Can reply in my own time
Low labour
Low resource use
Phone call: Times/dates mentioned will be forgotten often
Active demand of time
I don't pick up because that phone number looks weird but also my phone's vibrate function is weak
High labour
High data cost per information
My shrink's office seems to want to keep billing information and past/present appointments secret. (This also seems to be worse in local industry, everything has to be a meeting instead of a two line email)
I feel like meetings are preferenced way too highly in my workplace. If it will involve a back and forth, meetings are actually faster, but asking "what is the valve on line 3s code?" Does not require a phone call or a scheduled meeting or phone call, and I can busy myself with other things while I wait for the info.