I had a person tell me in game they hate black people, then left a comment on my profile referring to black people as black monkeys. I reported them. About five times. Steam does nothing. Their comment would be still up if I haven't removed it manually after one of many reports resulting in nothing. Their profile is full of proof of it being a long term continuous effort. Their account has a high level, which makes me think it may be why Steam seems to be protecting them. I reported people in the past and stuff was done about it. It's my first time dealing with blatant racism AND no moderation effort from Steam. I even ended up messaging steam support about my concerns and got a generic response which amounted to nothing.
I see people speaking up about poor moderation on other platforms, so I chose to speak up about Steam's as I'm really tired of this bullshit.
"It's the internet" is a failed and ruinous attitude that permits bad people (yes, some people are worse than other people in spite of your thought-terminating platitudes). And for what? To feel smug and superior?
Also, false equivalencies that condemn everyone just so you can dismiss individual concerns are old tired shit that should have been retired in the early 2000s.