My dad was trying to get a grooming appointment for his cat something that should take all of 5 minutes over the phone, checking a calendar and penciling it it, but no gotta do it through a web portal then an app, and make sure you put in your credit card number!
ofc my dad got more and more angry as even I was messing around with this crap going over fields over and over because I put in the wrong number, ugh. Bring back simple shit please.
Phonecalls give me unbearable amounts of anxiety. It's better since I've been voice training, but I still don't like it - I think I'm perpetually terrified from being unable to see the other person's expression and body language (which is nonsense anyway, expression and body language aren't like secret mind reading codes that let you know someone's true intentions or something!)