Within the first week that Austin Correll was driving for Lyft in the fall of 2021, he was sent to pick up passengers at an address that turned out to be for a hospital. When he pulled up to the curb, he found an elderly woman in a wheelchair and another other with a walker, waiting for him — flanked by four or five nurses.
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They literally are just sending normal drivers to do medical transport:
Drivers who do not sign up for Lyft and Uber’s assisted programs can be sent NEMT rides without any training. Drivers who want to participate in the assisted programs are required to take tutorials created by the Open Doors Organization (ODO), a non-profit organization that aims to “teach businesses how to succeed in the disability market.” They don’t include medical or emergency information, a spokesman for the company says: “I’d say it’s more just about customer service.”
A PR rep for Lyft says Lyft Healthcare should not be used for people who have “medical needs,”
There are a number of Lyft and Uber drivers who have personal mobility issues. This could very easily result in situations where you have someone unable to walk without assistance being expected to physically assist someone else who is also unable to walk without assistance.