Maybe it’s because I literally do not give a shit about the company or it’s products or customers. I just want money. In fact, I want the opposite kind of imposter syndrome, where I trick the people hiring me into thinking I’m much more qualified than I actually am get paid a shit ton more money. Yes I know C++, Pascal, Assembly, COBOL. Please pay me $500k.
Yes? Idk how it works in your organisation, but where I work IT support is responsible for responding to tickets caused by user error, known issues and they try to provide workarounds for simple issues. Any tickets which require code changes are handled by the software engineer who is oncall. Would be wasteful if I also had to respond to tickets which do not require in-depth knowledge of the codebase.
I've personally encountered more issues with Ubuntu than with Windows, so I don't see what this has to do with Microsoft tbh. Mac is great but they have control over the hardware and don't offer backwards compatibility like Windows does. :shrug-outta-hecks:
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This will always be the case. Software engineering is still very much a young discipline. Thinks are going to brake, things are going to be badly designed, users will always fail to take the time to learn stuff, at least for the foreseable future. That also means that tech support is going to have to exist.
I've been using windows and linux both very regularly the last 10 years and overall, for the average user, Windows does provide a more polished, less error prone experience than linux.
It's really just a matter of how much time you allocate into a certain piece of software, if in the 00s everybody decided to use linux for whatever reason it'd be the better OS for the average user for sure because there'd be a bunch more people reporting and fixing shit.
There's nothing inherent to Microsoft or Windows that made computing shittier overall, other than the obvious shit like shoving ads down people's throat, but that's just capitalism fucking things up as usual.
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Ok fair enough, I just don't personally see how in a socialist society you wouldn't have IT support. Sure maybe less of it overall because there'd be less bullshit jobs but there would still be a lot of non tech-savvy people doing their jobs on a computer.