I have been fighting these dudes for months to just actually use the card on file for autopay. They will not do it and keep shutting off my internet so I have to call, give them my card info, AND THEN THEY DO THE SAME SHIT AGAIN! This has happened to me every month for like 6 months, and these fucking morons cannot get their shit together.
Maybe look into any boutique isps in your area. I have one and I get the rate on my contract from day one. Tech support/customer service is just two dudes who are chill and love to talk about games and shit.
Damn, I'm jealous.
it costs more than the big name isps, and i am technically getting a lower rate than what the big names offer. but the main difference is im actually receiving my listed rate, and i never get throttled, so im fine paying more for less