I have been fighting these dudes for months to just actually use the card on file for autopay. They will not do it and keep shutting off my internet so I have to call, give them my card info, AND THEN THEY DO THE SAME SHIT AGAIN! This has happened to me every month for like 6 months, and these fucking morons cannot get their shit together.
In bad country, you get shoddy and maliciously incompetent service until you have the ear of a corrupt leadership figure.