I wonder when NZ will move away from the quasi-free-market-but-funded-by-the-government system in health (and education). It leads to outcomes like this which are clearly inefficient. I’d like to see more centralisation.
I wonder when NZ will move away from the quasi-free-market-but-funded-by-the-government system in health (and education). It leads to outcomes like this which are clearly inefficient. I’d like to see more centralisation.
I have to deal with WINZ from time to time, and it has made me a big supporter of a Universal Basic Income. They are so difficult to deal with by design. It's horrible.
It's not entirely design, though again the last Nat. Govt. added some true bullshit. It's also a whole lot of under-investment in IT, lack of coordination between policies and results, unwieldy legislation, truly stupid KPIs, etc.
I'd love a UBI though.
Or at least stop assessing people for benefit on their relationship status. It's stupid and it punishes people for normal human behaviour.
As an example, you log in to your WINZ account, and click the button to contact them. It gives you a phone number!
I get a form I need to fill in. It says to upload to my account, but I need to call them first so they turn on uploading for me to do it.
It's so unnecessarily difficult.
I get that people in a relationship tend to share expenses. But you spend so much staff time arguing over whether someone is in a relationship. And friends share expenses too (flat mates), so really it seems archaic.
I know the turn on upload thing is because they're afraid if it's always there someone will DoS them by uploading way too much stuff.
Because it'd cost too much to integrate the system that holds the files and the system that uploads them so that anyone loading too many could get blocked...
If two working people split expenses, it's easier for both. If two beneficiaries split expenses they're expected to do so on less than theyd get if they just had a flatmate. And if one of them is on benefit and the other isn't, it's even worse - no relationship for beneficiary unless their new SO is willing to start financially supporting them.
IRD does it great. You can message them through your account, and upload supporting documents to submit at the same time. Many other government agencies allow upload of documents. It's not like it isn't a solved problem.
As I understand it WINZ have recently started a massive project to replace their major legacy system, so I hope they redo their online stuff to make it more customer friendly.
I forgot about that part. WINZ basically forces your partner to look after you, without regard for how you're managing your finances. WINZ needs a full overhaul.
On the messaging thing, basically IRD has way, way, WAY less services and often MSD needs a bunch of info to do anything. So they try to steer everyone into forms that in theory elicit all the information. Doesn't work, but also they definitely don't have the resources to have involved email conversations with everyone. They can't even answer their phones and unlike with taxes people can't wait 2-6 weeks for a response.
Would be really nice if they could though.
Yeah, this is why I'd prefer a UBI. It solves or reduces most of these issues.
I agree UBI would be nice and then WINZ could just provide extra help for people who want to work but have no idea how to present themselves, or who have other complicated problems (like needing a no interest loan to escape a bad living situation, hardship grants, stuff like that).