"If we can clarify in an email, I'll set up a meeting. If we need to set up a meeting, I send an email. One must not be predictable" 
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this sounds like a weird mix of product manager and project manager. Product manager should be out there talking to customers and prioritizing their asks, working with management and customers to figure out feature pricing, working with engineering to figure out how new technology can fit into the product suite. That kind of thing. Project managers are the ones who should be more day to day with engineering and care about jira and processes and aligning teams and whatever.
I found a YouTube link in your post. Here are links to the same video on alternative frontends that protect your privacy:
