When I dropped my pixel 5a the screen looked like a TV in a horror film. Were they lying for warranty purposes? Otherwise I can't see a reason not to tell a repair shop what actually happened.
A lot of the times it would be to replace screens under warranty. On multiple occasions we would get "I went to bed with it on my nightstand and when I woke up the screen was shattered" When the phone had been clearly dropped. I'm glad I got out of that business when I did. The constant mental burden of people blaming you for their phone not working was unbearable.
When I dropped my pixel 5a the screen looked like a TV in a horror film. Were they lying for warranty purposes? Otherwise I can't see a reason not to tell a repair shop what actually happened.
A lot of the times it would be to replace screens under warranty. On multiple occasions we would get "I went to bed with it on my nightstand and when I woke up the screen was shattered" When the phone had been clearly dropped. I'm glad I got out of that business when I did. The constant mental burden of people blaming you for their phone not working was unbearable.