So it turns out that the cause was indeed a rogue change they couldn't roll back as we had been speculating.
Weird that whatever this issue is didn't occur in their test environment before they deployed into Production. I wonder why that is.
So it turns out that the cause was indeed a rogue change they couldn't roll back as we had been speculating.
Weird that whatever this issue is didn't occur in their test environment before they deployed into Production. I wonder why that is.
Change Manager who approved this is gonna be sweating bullets lol
"Let's take a look at the change request. Now, see here, this section for Contingencies and Rollback process? Why is it blank?"
I'm sure there was a rollback process, it just didn't work.