My dad was trying to get a grooming appointment for his cat something that should take all of 5 minutes over the phone, checking a calendar and penciling it it, but no gotta do it through a web portal then an app, and make sure you put in your credit card number!
ofc my dad got more and more angry as even I was messing around with this crap going over fields over and over because I put in the wrong number, ugh. Bring back simple shit please.
99% of companies want you to download their app just so they can push notifications to your phone on an OS level even when the app is closed or the phone is on sleep, unused. You can't do any of that with a website that's closed out
The other 1% are Google Maps, Uber, Snapchat, etc. where you actually need an app to handle all these features
I tell all my doctors/therapists/bank tellers how much I hate apps every time they try to get me to download something that could easily just be a website