"in the event of an water evacuation, customers should grab the life jacket under their seat"
just stop please I don't want to be defined solely by my consumption I just want to ride in some transportation. some shitty focus group probably discovered people report more 0.6% satisfaction because of it but it's wrong! customers wait in line at the register, but I've already bought the ticket and now I'm just sitting here!!! I'm a passenger goddamnit :rage-cry:
I had a summer job at an old people's home where the boss called the residents "customers", like bruh they live there.