It's illegal for them to do that, BTW. They have to prove magisk damaged your battery.
I ran into this with Dell when they tried to claim after market RAM was the reason a CPU core wasn't responding to interrupt requests.
All it took was asking for the diagnostic data showing that the aftermarket RAM caused it to get the warranty repair approved.
You just gotta push back until they cave. Maybe ask for their mailing address for your FTC report or for the number to their legal department (most call centers are terrified of escalating anything to the actual company).
But, don't directly threaten legal action, because they'll stop the call right there.
Samsung have been trying to dodge honouring under warranty for years - check the comments for how much work had to be put in to get them to honour it. It pays to fight sometimes.
I fried the battery charging chip for my HTC dream when I rooted and used it as a router for the family in holiday. I felt it was hot to the touch but I thought "it's gonna be ok, surely it has temperature sensors and it will throttle". High draw for a long time when charging = the chip exploded and it wouldn't charge anymore. Luckily the battery was removable and I already got an external charger for it from dealextreme. But HTC still repaired it for free under warranty even if it was my fault and I gave to them back rooted.
Same for LG when my rooted Nexus 5X boot looped, although that was an endemic problem caused by LG shitty manufacturing (they changed the stance a few months after that, never bought LG anymore)
Samsung should repair it, I thought they were the only ones root friendly left on the market...
I thought they were the only ones root friendly left on the market…
Not anymore.
Does Google still void warranty if you install GrapheneOS on a Pixel?
An ideal phone:
- Fairphone 4/5 like build
- Unlocking the bootloader without asking manufacturer for the code
- Access to the flashing and pairing tools from the factory to eliminate bricking
- U-boot, Coreboot or similar sane bootloader
- (Close to) mainline Linux support for the components, to enable "lifetime" updates and OS freedom
- Optional: headphone jack and SD card slot
You cannot imagine the lies I had to tell to the people while working for Applecare.
Yeah I bootlooped my samsung phone and the service center didn't gave a shit about it They said the circuit itself is damaged and is hardbricked I fixed it with some kind of unlock tool lol
I forgot the tool's name Anyways i broke the screen just after few months fixing all this RIP💀
In Europe, there are unofficial Samsung phones available 15-20% cheaper than from authorized stores. Just consider how often you need warranty repairs. I've changed 5-7 phones during my life and haven't had any problems with them except cracked screens and worn batteries.
If magisk still works like custom stuff in the days of old, settings could very much change battery draw and charge rates that could cause premature wear of a battery.
I'm sure, but how are they actually supposed to know that? You unlocked your bootloader, installed something like twrp, and obtained root access to jiggle with anything you want at that point. I used to have a lot of fun doing all that type of stuff, but I knew I voided out my warranty doing it unless I could still roll it back to factory and remove root, first. Not to mention dealing with knox.
Except legally the burden is on Samsung to prove you damaged the battery. They don't get to say "oh well you could have done xyz, denied"
My battery broke earlier because I installed GrapheneOS and abused speed charging thr entire time at night.
A stock android would slow the battery charge till the first Alarm.
