A chatbot used by Air Canada hallucinated an inaccurate bereavement discount policy, and a customer who flew based on this information sued the company over being misled. The small claims court sided with the deceived customer, arguing that the chatbot was acting as an official agent of Air Canada, and that there was no reason a customer should have to double check resources from one part of the Air Canada website against different parts of the same website.
Yeah why is it a "hallucination" when the AI just makes shit up, but when a person does it they're either lying or just plain wrong.
I didn't lie on my tax returns it was a hallucination due to poorly curated traing matieral.
Because the person knows and the AI is dumb as dirt