https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/

  • LaGG_3 [he/him, comrade/them]
    ·
    edit-2
    9 months ago

    I could see the courts in amerikkka ruling that the company is not liable for what the chat bot says

    • ClimateChangeAnxiety [he/him, they/them]
      ·
      9 months ago

      Eh, I could see some weird Texas court saying that but I think our court system is so thoroughly run by incompetent old men who don’t know how to use a computer and therefor also hate chat bots

    • StellarTabi [none/use name]
      ·
      9 months ago

      That would open a whole can of worms that contract law and false advertising laws and court precedents have already sealed.

    • Maoo [none/use name]
      ·
      9 months ago

      I bet they will put an agreement page before it that says, "this chatbot will say random things always confirm with a real representative" and then hope it's enough.