Owners just get outraged when the working class have good lives, don't they?

It is a deep and righteous anger. It is the knowlege that something is direly wrong, and in immediate need of fixing. If the workers are winning, the owners must be losing, is what I think it is. They've got to restore balance to the force and put the workers in their place. Suffering, miserable, in pain. Then things are well.

I believe that this instinct to perpetuate useless work is, at bottom, simply fear of the mob. The mob (the thought runs) are such low animals that they would be dangerous if they had leisure; it is safer to keep them too busy to think. A rich man who happens to be intellectually honest, if he is questioned about the improvement of working conditions, usually says something like this:

‘We know that poverty is unpleasant; in fact, since it is so remote, we rather enjoy harrowing ourselves with the thought of its unpleasantness. But don't expect us to do anything about it. We are sorry for you lower classes, just as we are sorry for a cat with the mange, but we will fight like devils against any improvement of your condition. We feel that you are much safer as you are. The present state of affairs suits us, and we are not going to take the risk of setting you free, even by an extra hour a day. So, dear brothers, since evidently you must sweat to pay for our trips to Italy, sweat and be damned to you.’

Fear of the mob is a superstitious fear. It is based on the idea that there is some mysterious, fundamental difference between rich and poor, as though they were two different races, like Negroes and white men. But in reality there is no such difference. The mass of the rich and the poor are differentiated by their incomes and nothing else, and the average millionaire is only the average dishwasher dressed in a new suit. Change places, and handy dandy, which is the justice, which is the thief? Everyone who has mixed on equal terms with the poor knows this quite well. But the trouble is that intelligent, cultivated people, the very people who might be expected to have liberal opinions, never do mix with the poor. For what do the majority of educated people know about poverty? In my copy of Villon's poems the editor has actually thought it necessary to explain the line ‘Ne pain ne voyent qu'aux fenestres’ by a footnote; so remote is even hunger from the educated man's experience.

From this ignorance a superstitious fear of the mob results quite naturally. The educated man pictures a horde of submen, wanting only a day's liberty to loot his house, burn his books, and set him to work minding a machine or sweeping out a lavatory. ‘Anything,’ he thinks, 'any injustice, sooner than let that mob loose.’ He does not see that since there is no difference between the mass of rich and poor, there is no question of setting the mob loose. The mob is in fact loose now, and — in the shape of rich men — is using its power to set up enormous treadmills of boredom, such as ‘smart’ hotels.

To sum up. A plongeur is a slave, and a wasted slave, doing stupid and largely unnecessary work. He is kept at work, ultimately, because of a vague feeling that he would be dangerous if he had leisure. And educated people, who should be on his side, acquiesce in the process, because they know nothing about him and consequently are afraid of him. I say this of the plongeur because it is his case I have been considering; it would apply equally to numberless other types of worker. These are only my own ideas about the basic facts of a plongeur's life, made without reference to immediate economic questions, and no doubt largely platitudes. I present them as a sample of the thoughts that are put into one's head by working in an hotel.

-- George Orwell, Down and out in Paris and London