:ancap-good:
https://www.lakemchenryscanner.com/2023/02/25/volkswagen-says-company-requiring-payment-for-location-of-abducted-child-near-libertyville-was-serious-breach-of-policy/
The employee looked up the VIN and confirmed the vehicle could be tracked but declined to do it because the trial period for the software in the car had ended.
Can’t make this shit up
I guarantee that poor bastard at the call center is getting blamed for this and did exactly what he was told to do
Only the tenderest of brains would think an individual would withhold this info on their own volition, it is 100% a policy to not give that info under any circumstances
My thinking is more that the system itself wouldn't let him ping the car because the trial had expired and he just relayed that info and wouldn't have the power to do it at all, and had to escalate the issue internally