Unless it’s a service animal, I don’t like when dogs are in public buildings. Tired of trying to buy food at the grocery store but having to dodge dogs and avoid stepping over their leashes. This anger is mostly directed at their owners as I’m skittish around dogs I don’t know.
Key word is forcing. Often these things are far faster and more convenient than talking to a person, even if it might technically count as doing free labor. However, replacing humans entirely with these things is awful and invalidates any degree of convenience gained. If the online/mobile/self-serve system works, it's a time and energy saver. The moment there's any friction, I better be able to talk to a human being who can solve the problem.
The ideal mix, imo, is to have a self-serve solution that works in 95% of situations, with an actual human available to handle the other 5%. If I have the option of talking to a human then I'm not mad at the idea of self-service. The general attitude lately, though, seems to be that if you can service 95% of situations with a self-serve solution then the other 5% don't matter, and those people can eat shit.
I swear online scheduling is completely fucked. Trying to get dental consultations online put me a month out at two different places. Called them up and had appointments within the week. So protip, call for that if you're mentally able to.
Yea, but you only got that opportunity because most people will go through the internet.
And people who need more urgent help tend to call more often, so in a way it's actually advantageous.
I made an appointment online and it was in more than a month, but internet info said I should somewhat-urgently get medical attention (not yet emergency) and was in great pain. So I called and told them and they had a spot in 2 days. So worked as intended and when I don't need the emergency attention I'm often fine with waiting a month.