The world hasn't worked that way in a long-ass while. Maybe they're just old and out of touch?

I remember several occasions where a store/restaurant mildly fucked up and refunded or at least gave me a gift card, but not since like 2014. Now the gloves are off. I had Walmart steal my groceries one time on an online pick up order when their system went down. It was a "fuck you not sorry. Also you're being really unreasonable for being upset about this" situation where I had no money in my bank account and nothing to show for it. They do not care anymore.