Emails: permanent written record I can refer to later
Can reply in my own time
Low labour
Low resource use
Phone call: Times/dates mentioned will be forgotten often
Active demand of time
I don't pick up because that phone number looks weird but also my phone's vibrate function is weak
High labour
High data cost per information
My shrink's office seems to want to keep billing information and past/present appointments secret. (This also seems to be worse in local industry, everything has to be a meeting instead of a two line email)
With small businesses, no one wants to hire someone to stand around checking the computer. Plus most people are terrible at writing emails.
My number one use of chatGPT is corpo-ing up my emails >.>
phone or work phone that gives email notifications? i feel like that'd be a lot more convenient seeing they could wait 5 minutes vs having to immediately drop whatever they're doing for a call