EVERY NIGHT, at the same damn time, I've been having packet loss for over a month now. I have had three separate technicians come out and change shit over the past two weeks, including running a dedicated line to my apartment and giving me a new router, but I am still having issues. This is happening over both ethernet and wifi, and I know it's not an issue with my hardware, but my isp says they've done everything they can.

My internet is fine during the daytime; this is happening from sundown to sunrise, so I had a theory that one of the street lights being on is messing with the wires through some short or interference or something, but my isp just refused to pursue anything further. It would probably be a city utilities issues too and I probably can't get the ball rolling on that one either.

And the frustrating part is that this isn't constant. It's just losing packets for about 1-3 seconds, long enough to fuck up a connection and boot me from games and shit. Download speeds and discord chat are fine though. So when they check my connection they see everything is fine. I had to have the fucking supervisor come to my apartment and show him the packet loss through my command prompt before they realized that something is wrong.

What the fuck can I do, is there something I'm missing??? I've been wanting to stream but anything that requires a constant connection gets fucked after dark. :angery:

  • BigMeatyBeefBoy [he/him,comrade/them]
    ·
    4 years ago

    Unfortunately I've done all of that lol. Both my desktop (hard wired) and laptop (wifi) showed packet loss at the exact same times (through the command prompt method you suggested and app monitors), and I have moved all of the cables around and tried different ports in the modem and pc to make sure it wasn't an issue with them. I used that ping command to prove it to the isp supervisor when he showed up and have been trying to convince them it is an issue on their end This is unfortunately where I have hit a wall with them. They've just been throwing physical solutions at me that don't extent outside of my apartment when it makes more sense that it's something beyond or on the pole my internet is connected to, which unfortunately seems to move into the territory of city utilities. The only thing that has changed is the window when the issues take place (after they gave me a new modem). It starts at the same time every night (6:15 pm), but now ends at 8:30 pm instead of 7 am.

      • comi [he/him]
        ·
        4 years ago

        Have you tried tracert, to see on which hop connection times out? If it’s first one or two it’s likely local (router) + you may see an address where problem occurs. Also if it’s further away, vpn could help.

        • BigMeatyBeefBoy [he/him,comrade/them]
          ·
          4 years ago

          Ok I ran it and it consistently timed out on the second hop and had asterisks or a timeout on the 11th hop. I ran it 5 times.

          (edit) I ran the trace on google

          • comi [he/him]
            ·
            4 years ago

            This sucks then:( 2 hop is (likely) between your router to the first isp switch/node, so problem is either in the cable in the street or in their equipment. At least you can describe it to them I guess:(

            11th hop on the other hand is some fuckery that vpn could potentially fix. Try something like protonvpn or similar free vpn thingy to see if it helps with that part.

            Additionally, try tracing not to google.com, but direct ip address like 1.1.1.1 (cloudflare) or 8.8.8.8 (google) to check if some default isp’s dns fucks up on 11th hop under load at that time. But other than that no idea:(

            • BigMeatyBeefBoy [he/him,comrade/them]
              ·
              4 years ago

              I tried 8.8.8.8 just now and the first two hops time out. I'll be calling them tomorrow anyway to see if they can't switch nodes as someone else suggested and I'll talk to them about traceroutes too.