EVERY NIGHT, at the same damn time, I've been having packet loss for over a month now. I have had three separate technicians come out and change shit over the past two weeks, including running a dedicated line to my apartment and giving me a new router, but I am still having issues. This is happening over both ethernet and wifi, and I know it's not an issue with my hardware, but my isp says they've done everything they can.

My internet is fine during the daytime; this is happening from sundown to sunrise, so I had a theory that one of the street lights being on is messing with the wires through some short or interference or something, but my isp just refused to pursue anything further. It would probably be a city utilities issues too and I probably can't get the ball rolling on that one either.

And the frustrating part is that this isn't constant. It's just losing packets for about 1-3 seconds, long enough to fuck up a connection and boot me from games and shit. Download speeds and discord chat are fine though. So when they check my connection they see everything is fine. I had to have the fucking supervisor come to my apartment and show him the packet loss through my command prompt before they realized that something is wrong.

What the fuck can I do, is there something I'm missing??? I've been wanting to stream but anything that requires a constant connection gets fucked after dark. :angery:

  • BigMeatyBeefBoy [he/him,comrade/them]
    ·
    4 years ago

    I was wondering what that was, but it does seem like MoCA is disabled by default if that makes a difference. And yeah my paranoid ass has all my hardware on a surge protector. I'll have to look into getting my own modem, which I honestly should have done in the first place. I didn't feel like bothering with it at the time since it was my first time moving out on my own since college, but to be fair it took nine months to cause issues.

    • wantonviolins [they/them]
      ·
      4 years ago

      You should also ask if you can get moved to a different node or a different card on the same node the next time you talk to a field tech, particularly if getting your own modem doesn't fix it.

      You will need to tell the ISP the modem's MAC address, and possibly the make/model, when setting it up. Otherwise there's not much to it.

        • wantonviolins [they/them]
          ·
          4 years ago

          Node as in the box on the corner of the road or in a parking lot nearby that has their fiber optic cable going in one end and a bunch of coax going out the other end.

          In modern network topology, everything is fiber until it gets close to your house, where a device takes the bandwidth coming in on a larger fiber link and splits it up into dozens or hundreds of smaller connections going out over coaxial, phone line, or (sometimes, if you're lucky) fiber. In ISP parlance, those devices are nodes.