Oh my god the "I don't have that problem" type reply is the absolute worst and you see it all the time in tech support communities as well. I had a similar experience recently trying to troubleshoot an issue with an xbox controller refusing to connect to my PC. Even worse because I had to go through all the common mistakes people make with xbox controllers and the replies were still just straight up "oh, you must not have the bluetooth controller then because I don't have that issue."
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Oh my god the "I don't have that problem" type reply is the absolute worst and you see it all the time in tech support communities as well. I had a similar experience recently trying to troubleshoot an issue with an xbox controller refusing to connect to my PC. Even worse because I had to go through all the common mistakes people make with xbox controllers and the replies were still just straight up "oh, you must not have the bluetooth controller then because I don't have that issue."