Can confirm this - worked in library circulation for a couple years, and then as a tech/network support for the same library. They pay is not great in either case but working as a discount social worker was actually kind of fulfilling in a way. You get to know members of the community, their problems, and actually can provide some tangible help.

The most disheartening part is honestly how many libraries transition away from a focus being a public resource to operating as a business. I’ve seen so many old and rare books get binned because they’re not popular enough. Not to mention how many efforts to keep homeless away/limit their resources I’ve seen over the years.