Air Canada must honor refund policy invented by airline’s chatbot
arstechnica.com
Air Canada appears to have quietly killed its costly chatbot support.

A chatbot used by Air Canada hallucinated an inaccurate bereavement discount policy, and a customer who flew based on this information sued the company over being misled. The small claims court sided with the deceived customer, arguing that the chatbot was acting as an official agent of Air Canada, and that there was no reason a customer should have to double check resources from one part of the Air Canada website against different parts of the same website.

  • carpoftruth [any, any]M
    ·
    4 months ago

    According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot's misleading information because Air Canada essentially argued that "the chatbot is a separate legal entity that is responsible for its own actions," a court order said.

    Prepare for more of that, applied to weaponized drones