The kicker:
The system isn’t purely run on AI. It also relies on human input to help it learn and become more accurate.
And then
And so far it’s getting high marks from employees
(no employees interviewed or cited)
Who call it “Bo-Linda”
Love to regurgitate company PR material as fact
lmao the company running this, Hi Auto, is also an israeli firm
from what i can tell they hook into google voice's api and then hook the output into an llm to respond. the order is put into their system through RAG. this is like, script kiddie shit but they have a company of 50 people doing it (with 12 actual programmers). they also advertise 90% accuracy of the order which is fucking abysmal, any legit data scientist would be ashamed of such a low rate. it should be noted that accuracy is usually measured per token, so imagine it getting 10% of your syllables wrong in your order, which can end up with an order that is very wrong and could trigger the wrong RAG (ordering something you dont want). some of this is likely due to issues with audio quality from shit ass drive thru mics, loud motors, and bad noise cancelling. you can get a much higher accuracy spooling up a random local speech+llm model at home while picking your nose