Yeah, Valve is uniquely good compare to other game companies because it seems Gabe Newell is actually personally embarrassed by the idea of releasing garbage and dropping all support out of nowhere. Even though the Steam controller was a flop sales wise, they continue to support it extremely well. Even though the Steam Machines flopped, they continue to support them extremely well and they get regular updates still. The Vive was the first vr system that actually worked properly and didn't have major issues.

Fortunately they can subsidize this stuff from the cut from every sale they get from the Steam store. It seems every company that doesn't make trash products all have that in common. Management that is personally embarrassed by the idea of making garbage, and the ability to subsidize their main products with some other product that is basically a money printer.

For instance, Fujifilm is the only digital camera company I know of who seems like they actually try, and they are heavily subsidized by their instant film selling like crazy.