I think if we dig into the idea that leaning or sitting appears lazy, it's covering for customers instinctively less wanting to bother someone who appears to be at rest. So the solution is to enforce that workers always appear attentive and waiting to serve, rather than just training people that it's ok to approach a worker who is sitting and still totally capable of doing their job.
I agree that people are very willing to bother someone, but I think it's slightly more unpleasant for them to do so than not, which is enough to dictate the practice.
I think if we dig into the idea that leaning or sitting appears lazy, it's covering for customers instinctively less wanting to bother someone who appears to be at rest. So the solution is to enforce that workers always appear attentive and waiting to serve, rather than just training people that it's ok to approach a worker who is sitting and still totally capable of doing their job.
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I agree that people are very willing to bother someone, but I think it's slightly more unpleasant for them to do so than not, which is enough to dictate the practice.
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Sitting employees look "unprofessional" as if anyone in America treats retail workers as being part of a professional career.