We couldn’t find the committed workers we needed here, so we looked offshore. Today, 70 people work for us in Bangalore, India, and there will be more than 120 by the end of the year. We’ve found the same level of talent as in the U.S., but with turnover this year of less than 5%. And by reducing labor cost, the shift allowed us to reward motivated U.S. employees with more money.

A motivated employee is willing to come into the office. This requirement runs contrary to the postpandemic work-at-home revolt, but it creates the best experience for the patients we serve, boosts team morale, and helps our employees develop professionally.

Motherfucker can't go even two sentences without blatantly contradicting himself